Confirm your email after signing up

When you create your agency yourself, we email a link to the address you typed. Opening it proves the address is yours. Until you confirm it, the system sends no email for your agency: no welcome email, no invitations to your team, and nothing to your customers through the system's email. Everything else works as usual.

Steps

1. Open the email Confirm your email for … in the inbox of the address you signed up with.
2. Press the link in it. The page Confirm your email opens, with your agency name and email.
3. Press Confirm my email.
4. The page says Email confirmed. Press Go to the app.

The link works for 48 hours and only once. You can open it on any device, signed in or not.

While your email is not confirmed

A banner at the top of the app says Confirm your email to start sending. with the address the link went to.

• Send again sends a new link. The old link stops working. You can send one a minute, and a few a day.
• Wrong address? lets you correct a mistyped email. Type the right one and press Send to this address. The new address becomes the one you sign in with.
• Only the owner sees these buttons.
• When you confirm the email on another device, the banner goes away when you come back to the app.

After you confirm

• The welcome email arrives with your plan, the trial end date and a sign-in link.
• Your agency can send email: invitations, quotations, confirmations and reminders.
• If you forgot your password before confirming, the reset link also confirms your email.

If something goes wrong

• This confirmation link has expired. Sign in and send a new one from the banner.: more than 48 hours have passed, or you already sent a newer link. Sign in and press Send again.
• An email was just sent. Wait a minute before asking for another.: wait a minute, then press Send again.
• Too many confirmation emails were sent today. Try again tomorrow, or contact us.: check your junk folder, or contact us to confirm your email another way.
• Confirm your email address first. Open the link we sent you, or send it again from the banner at the top of the app.: you tried to send an email or invite someone before confirming. Confirm the email, then try again.
• The email did not arrive: check the junk folder, check the address in the banner, then press Send again.