Account and sign-in statuses

What each status of a person's account, their two-step sign-in, their devices and their sign-in links means.

ReferenceUpdated 2026-10-21

The statuses you see on My account, in Team and roles and in Settings → Sign-in security.

A person's account

Status	Meaning	What changes it
Invited	The invitation was sent and not accepted yet. The person cannot sign in.	The person presses Join the team on the invitation page, or resets a password with the link.
Active	The person can sign in and work, within their role.	Accepting the invitation; enabling a disabled person.
Disabled	The person cannot sign in and is signed out everywhere. Their work stays in the records.	The owner disables them in Team and roles.

Status	Meaning
On	A code from the authenticator app is asked at each sign-in, unless the device is remembered.
Required	The agency or the platform requires it. The person sets it up at the next sign-in and cannot turn it off.
Off	Only the password protects the account.

Label	Meaning
This device	The browser or phone you are using now, in Remembered devices and Where you are signed in.
Remembered device	A browser that skips the code step for 30 days.
Session	One signed-in browser or phone. It lasts 14 days, or until you sign out or the password changes.

Item	Works for
Invitation from a colleague	7 days, once
Invitation to a new agency's owner	14 days, once
Password reset link	1 hour, once. A new request replaces the old link.
Code from the authenticator app	30 seconds (the code just before or after is also accepted)
Recovery code	Once. 10 are given at a time.
Lock after wrong passwords	10 wrong passwords in 15 minutes stop sign-in for that account for a while
Lock after wrong codes	5 wrong codes in a row stop code checks for 15 minutes

My accountYour own details, language and theme, password, two-step sign-in, remembered devices and the places you are signed in.
Two-step sign-in, recovery codes and trusted devicesHow the six-digit code, the 10 recovery codes, remembered devices and sign-in sessions work together to protect your account.
Error messages: sign-in, password and two-stepEvery message you may see when you sign in, reset a password, accept an invitation or use two-step sign-in, and what to do.
Agency account statusesWhat trial, active, payment overdue, suspended and cancelling mean for your agency's subscription, and what moves you between them.