Delete a document

Delete a document when it was filed for the wrong traveller or the wrong type, or should not be kept. If you only need a newer version of the same document, use Replace file instead: it keeps the cell filled.

Before you start

• Deleting documents has its own permission. By default the owner, managers and operations have it; sales staff do not.

Steps

1. Open Documents and choose the trip.
2. Press the tick of the document you want to remove. Its menu opens with the file name.
3. Choose Delete.
4. The window Delete this document? shows the file name. Press Delete to confirm.

After you delete

• The message Document deleted appears. The cell shows Upload (or Missing) again, and the traveller loses Ready to fly if it was shown.
• The stored file is removed too, so it no longer counts toward your plan's storage.
• The booking's history records "… removed". The customer can no longer download the file from their trip page.
• The trip's readiness on Departures and the dashboard go down.

If something goes wrong

• Delete is not in the menu: your role cannot delete documents. Ask the agency owner or a manager.
• Document not found: someone else deleted it a moment ago. Reload the page.