Find where a guest is staying
Type a guest's name, the customer's name or a booking number, and the building jumps to their room on a night of their stay.
Use this when a customer calls from the hotel, or the hotel asks which room a guest is in.
Steps
- Open the hotel and press
F, or click Find a guest or booking above the building. - Type at least 2 letters of a guest's name, the customer's name or the booking number.
- Up to 12 results show, upcoming stays first, each with the room and floor. Use
↑↓andEnter, or click one.
After you pick a result
The building switches to that trip, a night of the stay and the guest's floor, and the room flashes. Click the room to
see the guests, the booking and the actions. Press Esc to clear the search.
If nothing is found
No guest or booking matches. Try a booking number or another name. The guest may not have a room yet (the booking is waiting), may be at another hotel, or the traveller's name is not on the booking yet: search by the customer's name or the booking number.
Related articles
- The hotel page, 3D building and floor planOne hotel: its numbers for a night, a 3D building you turn and step night by night, the floor plan, the contracts and each room's details.
- Assign rooms and move guestsGive rooms to bookings automatically or by hand, move or swap guests by dragging, free a room, or hold a room for later.