Payment statuses

Every status the money screens show: booking payment states, payments and refunds, payment links, reported transfers, gateway calls, reconciliation and credit.

ReferenceUpdated 2026-10-21

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The chips you see on bookings, payments and links, what each one means and what moves a record to it.

Booking payment state (staff screens)

Status	Meaning
Unpaid	Nothing paid yet, and the balance is not overdue.
Deposit paid	Something paid, but less than 35% of the total.
Partly paid	35% or more paid, but not all.
Fully paid	The paid amount reached the total.
Overdue	A balance is left and its due date is before today (in the agency's time zone).
Cancelled	The booking is cancelled.

The customer sees softer words for the same states: on their trip page and payment page Not paid yet, Deposit paid, Part paid, Paid in full, Payment overdue and Cancelled; in their account list Not paid and Paid.

Lines in the booking's Payment panel

Line	Meaning
Deposit	The first payment, when it did not pay everything.
Payment	A payment between the first and the last.
Balance paid	The payment that cleared the balance.
Paid in full	A single payment that paid everything.
Refund	Money returned (shown as a minus).
Balance	What is still owed, with Due …, Due today or Overdue since ….

Payment links

Status	Meaning
Open	The customer can pay until it expires.
Paid	Paid through the gateway; the payment is recorded.
Expired	Not paid before its end time.
Cancelled	Cancelled by your team.

The customer's payment page says Waiting for payment, Paid, Link expired or Cancelled.

Transfers customers report (To confirm)

Staff sees	Customer sees	Meaning
To confirm	Being checked	Waiting for someone who may approve transfers.
Approved	Accepted	Recorded as a payment.
Rejected	Not accepted	Rejected with a reason sent to the customer.

Gateway log

Result	Meaning
Worked	The gateway answered and the call succeeded.
Failed	The call failed or the gateway refused it; see the error.
Refused	The gateway refused the keys (HTTP 401).

Signature chips: Signature valid, Signature invalid, No signature, No secret set, Not signed. See Check a call in the gateway log.

Reconciliation differences

Paid at the gateway, not recorded, Recorded, no gateway success, Amount differs, Currency differs, Refunded at the gateway, not recorded, Refund recorded, no gateway refund, Refund pending, Refund failed. What to do for each: Reconcile online payments with the gateway.

Payment reminders sent in bulk

Result	Meaning
Sent	The message went out.
Logged only	The channel is not connected; the message is in the log only.
Ready in WhatsApp	Click-to-chat: open the chat and press send.
Failed	Sending failed, or the customer has no contact for that channel.
Skipped	The booking is cancelled or owes nothing.

Customer credit movements

Movement	Meaning
Added	Credit added by staff.
Used	Credit used to pay a booking.
Refund kept as credit	A refund kept as credit instead of paid back.
Adjusted	Credit taken away by staff.
Expired	Credit that passed its expiry date.