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Export your data and read the audit log

Download a full copy of your agency's data, find who changed something and when, and check which messages went out.

How toUpdated

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Export your data when you want your own copy, for example before a year-end review. Read the audit log when you need to know who changed a booking, a price or a setting, and when.

Before you start

  • To open the screen, your role needs Change settings.
  • To export, it needs Export all data (only owners have it by default).
  • To read the audit log, it needs See the audit log (owners and managers by default).

Steps

Export all your data

  1. Open Settings → Data and logs.
  2. Under Your data, press Export.
  3. The message Your export is downloading appears, and your browser saves a JSON file with today's date in its name.

Find a change in the audit log

  1. On the same screen, open the Audit log tab.
  2. Type a word in Search the log, for example a booking number or a customer's name.
  3. To narrow it down, choose an Area (for example Bookings), a person under Who, and a From date and To date.
  4. Click a row with an arrow to see the details of the change and the IP address.
  5. Press Show more to see older rows, or Clear to start again.

Check a message

  1. Open the Message log tab.
  2. Type the customer's phone number, email or a word from the message in Search by recipient or text.
  3. Choose a channel (WhatsApp, Email or SMS) or a Status, for example Failed.
  4. Click the row to read the whole message and, if it failed, the error.

After you export

  • The file holds customers, travellers, leads, quotations, trips, hotels, bookings, payments, invoices, suppliers, supplier costs, tasks and lists. Passport numbers are left out.
  • The export itself is written to the audit log as Full data export downloaded, with your name.

Warning

The file holds your customers' personal details. Keep it somewhere safe and do not send it by email or chat.

If something goes wrong

  • Export is greyed out and says Your role cannot export data: ask the agency owner to export, or to give your role Export all data in Team and roles.
  • There is no Audit log tab: your role does not include See the audit log.
  • Nothing recorded for these filters: widen the dates, choose Everything under Area, or press Clear.
  • Showing the latest 300. Narrow the filters to see older entries.: pick a person, an area or dates to reach older rows.
  • Your role cannot see the message log: your role has neither Change settings nor See the audit log.

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