Recovery codes, a new phone and turning two-step off

When you set up two-step sign-in you saved 10 recovery codes, like K7QX5-M2PL9. Each code signs you in once without your phone.

Sign in with a recovery code

1. Sign in with your email and password as usual.
2. On the Two-step sign-in step, press Use a recovery code instead.
3. Type one of your saved codes and press Verify and sign in.

That code stops working. A message tells you how many are left, for example Recovery code used. 7 left. When 3 or fewer are left, make new ones.

Make a fresh set of codes

1. Open My account. Recovery codes shows how many of the 10 are unused (red at 3 or fewer).
2. Press Make new codes. The Make new recovery codes window says Your old codes stop working at once.
3. Type the six-digit code from your authenticator app and press Make new codes.
4. Save the 10 new codes with Download .txt, Copy or Print, tick I saved my recovery codes somewhere safe and press Done.

Move two-step sign-in to a new phone

If two-step sign-in is optional for you:

1. While you still have the old phone, open My account and press Turn off next to Turn off two-step sign-in.
2. Type the code from the old phone (or a recovery code) and press Turn off.
3. Press Set up two-step sign-in and scan the new QR code with the new phone. See Set up two-step sign-in.

If two-step sign-in is Required for you, it cannot be turned off. Ask your agency owner (or a colleague whose role manages the team) to reset it; you set it up on the new phone at your next sign-in.

Turn two-step sign-in off

Only possible when nobody requires it for you.

1. In My account, press Turn off next to Turn off two-step sign-in.
2. The window Turn off two-step sign-in? warns: Anyone with your password could then sign in.
3. Type the six-digit code from the app. If the phone is lost, press Lost your phone? Use a recovery code and type a recovery code.
4. Press Turn off. The message Two-step sign-in is off appears.

Your remembered devices and recovery codes are removed too.

If something goes wrong

• That recovery code is not right or was already used.: each code works once. Try another saved code.
• Turn on two-step sign-in first: new codes exist only while two-step sign-in is on.
• Type a code from your app or a recovery code: the box was empty when you pressed Turn off.
• No codes left and no phone: see I lost the phone with my authenticator app.