Type your two-step sign-in code
After your password, type the six-digit code from your authenticator app or one of your recovery codes, and remember a trusted computer.
When two-step sign-in is on, the sign-in page asks for a code after your password, unless this browser is remembered.
Steps
- After you press Sign in, the Two-step sign-in step shows the email you are signing in with.
- Open your authenticator app on your phone and find the entry for this account.
- Type the six digits it shows now. The form sends itself when the sixth digit is typed.
- On a computer you trust, tick Remember this device for 30 days before the last digit, or before you press Verify and sign in.
Without your phone
- Press Use a recovery code instead.
- Type one of the recovery codes you saved (
XXXXX-XXXXX; the dash is optional). - Press Verify and sign in.
The code works once. A message says how many are left. With 3 or fewer left you see Only … recovery codes left. Make new ones in My account., and after the last one That was your last recovery code. Make new ones in My account.
If something goes wrong
- That code is not right. Check the time on your phone and try the newest code.: wait for the next code and type it quickly. If it happens every time, set the phone's date and time to automatic.
- Too many wrong codes. Try again in 15 minutes.: 5 wrong codes in a row. Wait, then try again with the newest code.
- That recovery code is not right or was already used.: try another saved code.
- The phone is lost and no codes are left: I lost the phone with my authenticator app.
- Use another account takes you back to the password step if you typed the wrong email.
Related articles
- Sign inSign in with your email and password, and the code from your phone when two-step sign-in is on.
- Recovery codes, a new phone and turning two-step offUse a recovery code when your phone is not with you, make a fresh set of 10, move two-step sign-in to a new phone, or turn it off.
- I lost the phone with my authenticator appSign in with a recovery code, or ask your agency owner to reset your two-step sign-in, then set it up on the new phone.
- Two-step sign-in, recovery codes and trusted devicesHow the six-digit code, the 10 recovery codes, remembered devices and sign-in sessions work together to protect your account.