العربيةSign inStart free trial
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The sign-in page

Everything on the sign-in page, its two steps (password, then the code when two-step sign-in is on) and what each message means.

Screen guideUpdated

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The sign-in page is where everyone in the agency, and platform admins, sign in. It has two steps: your email and password, then, when two-step sign-in is on, a code from your phone.

What you see

The sign-in page with email, password and the Sign in button (on a phone)

The sign-in page with email, password and the Sign in button

The password step (Welcome back / Sign in to your agency, with Pick up right where your team left off.)

  • Email: filled in for you with the last email that signed in on this browser. Not you? next to it forgets that email and clears the form.
  • Password: the eye button shows or hides what you type. Caps Lock is on warns you when it is. Forgot it? opens the reset page with your email already filled in.
  • Sign in: checks the email and password. While it works it shows Signing in….
  • New agency? Create an account opens the sign-up page for a free trial.

The code step (Two-step sign-in, only when two-step sign-in is on and the browser is not remembered)

  • The email you are signing in with, and Open your authenticator app and type the six-digit code for this account.
  • Six boxes for the code. The form sends itself when the sixth digit is typed.
  • Remember this device for 30 days, with the hint Only on a computer or phone you trust.
  • Verify and sign in.
  • Use another account goes back to the password step. Use a recovery code instead swaps the boxes for a recovery code field (XXXXX-XXXXX); Use the app code instead swaps back.

Around the form

  • On a computer, a travel scene with the product name and short captions about what the system does. On a phone or a narrow window it becomes a short header.
  • At the top: the language switch (ع / EN) and the light or dark look.

What you can do here

Messages you may see

Message What it means
Type your email / Type a valid email The email box is empty or is not an email address.
The email or password is not right Check both. The page does not say which one is wrong, on purpose.
Too many wrong passwords for this account. Try again in 15 minutes. 10 wrong passwords in 15 minutes lock sign-in for this account for a while.
This account is not active Your account is disabled or the invitation was not accepted. Ask the agency owner.
This agency is suspended. Please contact support. The agency's account is paused. The owner can still sign in to pay the open invoice.
That code is not right. Check the time on your phone and try the newest code. The six digits are wrong or old. The boxes clear so you can type again.
Too many wrong codes. Try again in 15 minutes. 5 wrong codes in a row. Wait, or use a recovery code.
Your session has ended. Please sign in again. You were signed out (time, another device, or a password change). Sign in and you return to the same page.

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