Reset a forgotten password
Get a reset link by email, open it within one hour and choose a new password of at least 8 characters.
Use this when you cannot remember your password. You need access to the mailbox of the email you sign in with.
Steps
- On the sign-in page, press Forgot it? next to Password.
- Check the Email and press Send reset link. The page shows Check your inbox.
- Open the email and press the link within one hour.
- Type the New password (at least 8 characters) and type it again in Type it again.
- Press Save and sign in.
After you reset it
- Without two-step sign-in, you are signed in at once.
- With two-step sign-in, you sign in again with the new password and the code from your phone.
- Your other devices are signed out and your remembered devices are forgotten.
If something goes wrong
- No email arrives: wait a few minutes and look in spam or junk. Check you typed the email you sign in with. If nothing arrives, ask your agency owner: they can check the address in Team and roles. The email goes out through the agency's email, or through the platform's email when the agency has not connected its own. When neither is connected, nothing is sent.
- This link has expired. Ask for a new one.: ask again from step 1. Only the newest link works.
- You also lost your phone: reset the password first, then see I lost the phone with my authenticator app.
Related articles
- The reset your password pageAsk for an email with a link to choose a new password; the link works for one hour and only once.
- The choose a new password pageThe page the reset link opens, where you type your new password twice and sign in; your other devices are signed out.
- I cannot sign inThe checks to make, in order, when the sign-in page refuses your password, your code, your reset link or your invitation.
- Change your passwordChoose a new password in My account; your other devices are signed out at once.