Plan limits and how usage is counted
Each limit of your plan (users, branches, storage, messages, new trips and bookings), how it is counted, and the message at the limit.
Each plan sets eight limits. You see them as tags on Your plan and as meters under Usage on Settings → Plan and billing. A limit the plan leaves open shows Unlimited.
- Three limits are totals: Users, Branches and Storage.
- Five limits count what happens in the current calendar month and start again from zero on the 1st: WhatsApp messages, emails, text messages, new trips and new bookings.
- From 80% of a limit, the meter turns amber and shows …% used. At the limit it turns red with Over the limit of your plan. Owners see Upgrade for more.
- Nothing you already have is removed or switched off when you reach a limit. Only the next action that would go over it is refused, until you upgrade or the month starts again.
The limits
| Meter | What is counted | What is refused at the limit |
|---|---|---|
| Users | Everyone in the team who is not disabled: active people and people invited who have not joined yet, the owner included. | Inviting a teammate, and turning a disabled person back on. |
| Branches | Branches that are switched on. | Adding a branch, and switching an inactive branch back on. |
| Storage | The total size of every file kept for the agency: documents, passport scans, logos and files customers send. | Uploading a file that would go over the limit. |
| WhatsApp messages this month | WhatsApp messages sent through your connected WhatsApp account. | Sending another WhatsApp message. |
| Emails this month | Emails sent through your connected email. | Sending another email. |
| Text messages this month | Text messages sent through your connected SMS account. | Sending another text message. |
| New trips this month | Trips and packages created this month, including copies of a trip to a new date. | Creating or copying a trip. |
| New bookings this month | Bookings made this month, by your team or by customers in the customer app. | Creating a booking, turning a quotation into a booking, and an instant booking in the customer app. |
What the message counters leave out
- Sign-in codes, team invitations, password reset links and customer account invitations. These always go out, even at the limit.
- WhatsApp messages you send yourself from your own WhatsApp, through a link that opens the chat, when no WhatsApp account is connected.
- Messages that failed to send.
- The emails the platform sends you about your subscription.
Note
At the limit, a customer's instant booking in the customer app is refused and nothing is created. The customer sees Online booking is not available right now. Please contact … and they will book this trip for you. (with your agency's name), and your activity log records it. Booking requests are not affected. Automatic messages, such as the receipt after an online payment, are not sent once the monthly message limit is reached: the booking shows the receipt as Failed with the reason, and its owner gets a task to send it another way.
The messages when you reach a limit
| Limit | English | Arabic |
|---|---|---|
| Users | Your Starter plan allows 5 users. Upgrade the plan in Settings → Plan and billing to add more. | تسمح خطة Starter بـ 5 مستخدمين. رقِّ الخطة من الإعدادات ← الخطة والفوترة لإضافة المزيد. |
| Branches | Your Starter plan allows 3 branches. Upgrade the plan in Settings → Plan and billing to add more. | تسمح خطة Starter بـ 3 فروع فقط. رقِّ الخطة من الإعدادات ← الخطة والفوترة لإضافة المزيد. |
| Storage | Your Starter plan allows 2 GB of file storage. Upgrade the plan in Settings → Plan and billing to continue. | تسمح خطة Starter بـ 2 GB من مساحة التخزين. رقِّ الخطة من الإعدادات ← الخطة والفوترة للمتابعة. |
| Your Starter plan allows 500 WhatsApp messages a month. Upgrade the plan in Settings → Plan and billing to continue. | تسمح خطة Starter بـ 500 رسالة واتساب شهرياً. رقِّ الخطة من الإعدادات ← الخطة والفوترة للمتابعة. | |
| Emails | Your Starter plan allows 1,000 emails a month. Upgrade the plan in Settings → Plan and billing to continue. | تسمح خطة Starter بـ 1,000 رسالة بريد شهرياً. رقِّ الخطة من الإعدادات ← الخطة والفوترة للمتابعة. |
| Text messages | Your Starter plan allows 200 text messages a month. Upgrade the plan in Settings → Plan and billing to continue. | تسمح خطة Starter بـ 200 رسالة نصية شهرياً. رقِّ الخطة من الإعدادات ← الخطة والفوترة للمتابعة. |
| New trips | Your Starter plan allows 10 new trips a month. Upgrade the plan in Settings → Plan and billing to continue. | تسمح خطة Starter بـ 10 رحلات جديدة شهرياً. رقِّ الخطة من الإعدادات ← الخطة والفوترة للمتابعة. |
| New bookings | Your Starter plan allows 50 new bookings a month. Upgrade the plan in Settings → Plan and billing to continue. | تسمح خطة Starter بـ 50 حجزاً جديداً شهرياً. رقِّ الخطة من الإعدادات ← الخطة والفوترة للمتابعة. |
The numbers and the plan name are examples: the message shows your own plan and its limit.
What to do at a limit
- Upgrade: Change your plan and pay the invoice. A bigger plan applies at once, so you can carry on straight away.
- Users: disable someone who no longer works with you on Team and roles; their seat is free at once.
- Branches: switch off a branch you no longer use on Settings → Branches.
- Storage: delete documents you no longer need.
- Monthly limits: wait for the 1st of next month, when the counters start again.
Related articles
- The Plan and billing screenYour agency's plan and its limits, the next invoice, invoices to pay, usage this month and every invoice from the platform, on one screen.
- Change your plan and pay the invoiceMove to a bigger or smaller plan, or between monthly and yearly billing, see the price first, and pay the upgrade invoice by card.
- Plan and billing: common questionsWho can pay, receipts and tax invoices, the billing email, downgrading with too many users, your data when paused and the end of the trial.
- Invite a teammateAdd a new person to your agency with a role and a branch; they get an email link to choose their own password.