These messages appear when you issue an invoice or a note from a booking, and in Settings → Branches,
Taxes, Numbering and Accounting. Find the message on your screen, then follow the fix in the same row.
A "…" stands for a name, a number or an amount that the message fills in.
Issuing an invoice
| Message |
What to do |
| This booking already has an invoice. Issue a credit note first to change it. |
A booking has one open invoice at a time. Issue a credit note for the full open amount, then issue the new invoice. |
| This booking has no lines to invoice |
The booking has no items. Add items to the booking first. |
| Complete the branch's details for e-invoicing first: … (Settings → Branches) |
The booking's branch issues e-invoices and some seller details are missing; the message names them. Complete them in Settings → Branches. |
| This customer gets a tax invoice (business with a VAT number). Complete their address first: … |
A company with a VAT number gets a full tax invoice, which needs its address. Complete the parts the message names on the customer's page. |
| Choose who gets a tax invoice |
Choose an option under Who gets a tax invoice in Settings → Taxes. |
Credit and debit notes
| Message |
What to do |
| Give a reason |
A credit or debit note needs a reason. Write it. |
| This invoice is already fully credited |
Nothing is left to credit on this invoice. Issue a new invoice if the customer needs one. |
| This invoice is void |
A note cannot be issued against a void invoice. Choose a valid invoice. |
| You can credit up to … … on this invoice |
The credit is more than what is left on the invoice. Lower the amount. |
| You can credit up to … … on "…" |
The credit for that line is more than what is left on it. Lower the quantity or the amount. |
| Line … is not on the invoice |
The line you chose is not on this invoice any more. Refresh the page and choose the lines again. |
| Tax rule not found |
The tax rule chosen for the debit note line no longer exists. Choose one of your tax rules. |
Branch and tax details for e-invoicing
| Message |
What to do |
| … is needed for e-invoicing |
The branch issues e-invoices and is missing its legal name, VAT number, registration number, street, building number, district, city or postal code. Fill in the field named. |
| Additional number is needed for e-invoicing (4 digits) |
A Saudi branch needs the 4-digit additional number of its national address. Add it. |
| The Arabic legal name is needed on Saudi invoices |
Add the branch's legal name in Arabic. |
| E-invoicing needs a currency with 2 decimals (e.g. SAR) |
A branch that issues e-invoices cannot use a 3-decimal currency such as BHD, KWD or OMR. Use a 2-decimal currency such as SAR. |
| This branch has issued invoices, so its country and currency stay as they are. Add a new branch instead. |
Issued invoices keep the branch's country and currency. Add a new branch for the new country or currency. |
| This branch has trips, bookings or invoices. Switch it off instead of removing it. |
A branch with records cannot be deleted. Switch it off. |
| Invoice numbers can only move forward |
Invoice and note numbers cannot go back once used. Keep the next number at or above the current one. |
| Choose the exemption reason (needed for e-invoicing) |
A zero-rated, exempt or out-of-scope tax rule needs a reason in an e-invoicing country. Pick one from the official list on the tax rule. |
Accounting export
| Message |
What to do |
| Enter an account code |
An account in Settings → Accounting has no code. Type the code used in your accounting software. |
| Unknown account "…" |
The account is not one the system knows. Refresh the page and pick from the list. |
Your account
| Message |
What to do |
| Your account is paused until the open invoice is paid. Your data is safe, and everything opens again as soon as it is paid. |
Only Plan and billing opens until the subscription invoice is paid. The owner pays it, and everything opens again. |