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Error messages: what they mean and how to fix them

Where error messages appear, what to do when you see one, the 15 most common messages with their fix, and the full lists by area.

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When something cannot be done, the system tells you why in plain words and in the language of your screen. Most messages also say what to change. This page explains where messages appear, lists the ones people see most, and links to the full list for each area.

Where messages appear

Where What it looks like Example
A short message on the screen A message with a red alert icon. It closes by itself after a few seconds; point at it to keep it open, or press Dismiss (the ×) to close it. This is more than the balance.
Under a field Red text under the field that needs a change. The short message says Some fields need attention. Use at least 8 characters
A bar at the top The connection to the server is lost. Your work stays on the page while the system reconnects by itself; press Try now to check at once. You are offline. We will reconnect as soon as the internet is back.
The whole screen The screen could not open. Your data is safe. Press Reload, or Go to the start page. This screen hit turbulence
The whole screen The address does not match a screen. Press Back to the start page or use the menu. This page is off the map
The whole screen The system was updated while you worked. Press Reload to open the new version. A new version is ready

When your session ends, the message Your session has ended. Please sign in again. appears and the sign-in page opens; after you sign in, you return to the same page. If the agency's subscription is overdue, see Account paused.

What to do when you see a message

  1. Read the whole message. It names the field, the record or the limit, and usually the fix.
  2. Look for a field in red on the screen and correct it, then try again.
  3. If the message is about something missing, such as a template, a contact or a setting, add it first.
  4. If the message says you do not have permission, ask the agency owner to change your role in Team and roles.
  5. If the message says the server or the connection failed, wait a moment and try again. Nothing is lost.
  6. If the same message comes back and you cannot see why, find it in the area lists below.

The most common messages

Message What it means What to do
Some fields need attention One or more fields have a value that cannot be saved. Correct each field shown in red, then save again.
You do not have permission to do this Your role does not include this action. Ask the agency owner to add it to your role in Team and roles.
Your session has ended. Please sign in again. You were signed out, for example when the session expired or you were signed out from another device. Sign in again. You return to the page you were on.
The email or password is not right The sign-in details do not match an account. Check the email and the password, or use the forgot-password link.
Your … plan allows … Upgrade the plan in Settings → Plan and billing to continue. You reached a limit of your plan, such as users or new bookings this month. Upgrade in Settings → Plan and billing, or wait for the monthly counter to start again on the 1st.
Only … seats are left on this trip The booking asks for more seats than are free. Book fewer travellers, add seats to the trip, or pick another departure.
This trip is full No seats are free on the trip. Add seats to the trip or pick another departure.
Enter an amount above zero The amount is empty or zero. Type the amount paid.
This is more than the balance The payment is more than the customer still owes. Record no more than the balance.
No … template "…" is set up. Add it in Settings → Message templates. There is no message template for that channel and language. Write it in Settings → Message templates, or send on another channel.
There is no phone number or email to send to The customer has no contact for the message. Add a mobile number or an email on the customer, then send again.
This booking already has an invoice. Issue a credit note first to change it. A booking can have one open invoice. Issue a credit note for the invoice, then issue the new one.
Cannot reach the server. Check the connection and try again. Your device cannot reach the system. Check the internet. The system reconnects by itself.
Too many tries in a short time. Wait a little, then try again. The same action was tried too often in a short time. Wait a minute, then try once more.
This file is too large. The file you chose is over the size allowed. Use a smaller file, for example a compressed photo or PDF.

Tip

A "…" in a message stands for a name, a number or an amount that the message fills in, such as the number of seats left or the name of your plan.

Messages by area

Each area has its own list with every message and its fix:

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