Error, offline and "page not found" screens

Sometimes a screen cannot show what you asked for. Each case has its own calm message, and your saved data is never lost. The menu and the top bar keep working, so you can always move to another screen.

What you see

This screen hit turbulence

Shown in place of a screen that failed while it was being drawn: Something went wrong while showing this screen. Your data is safe. Reload the page, or go back and try again.

• Reload: loads the page again. This fixes most cases.
• Go to the start page: opens the first screen of the app.

Only that screen is replaced. When you open another screen from the menu, it works as usual.

A new version is ready

Shown when the system was updated while you had it open, and a screen of the new version is needed: Reload the page to open the latest version of the app. The page reloads by itself once. If the message stays, press Reload.

This page is off the map

Shown when the address in the browser does not match any screen: The address may be wrong, or the page has moved. Use the menu or go back to the start page. Press Back to the start page, or choose a screen from the menu. This often happens with an old bookmark or a link that was copied only in part.

Connection banners

A bar at the top of the screen tells you when the system cannot reach the server:

• You are offline. We will reconnect as soon as the internet is back.: your device has no internet.
• Reconnecting to the server… your work is kept on this page.: you have internet, but the server does not answer for a moment, for example during an update.
• Press Try now to check again at once. The system also checks by itself, and the screens refresh their data as soon as the connection is back.

What you typed in an open form stays on the page while the bar shows. Save it again once the bar has gone.

Your session has ended

The message Your session has ended. Please sign in again. appears for a few seconds, then the sign-in page opens. It happens when:

• you were signed out after a long time without using the system;
• you signed out on another device, or someone ended your sessions;
• the agency owner disabled your account.

Sign in again: the system takes you back to the page you were on.

What to do when it repeats

1. Press Reload or refresh the browser page.
2. Check that other websites open. If not, the problem is your internet connection.
3. Sign out and sign in again.
4. If one screen keeps failing for everyone in the agency, tell the agency owner, with the time it happened and what you pressed just before.