These messages appear on the bookings screens, on a trip's page, in the customer's trip page and in the customer
app. Find the message on your screen, then follow the fix in the same row. A "…" stands for a name, a number or
an amount that the message fills in.
Creating a booking
| Message |
What to do |
| A booking needs at least one traveller |
Adults and children are both 0. Add at least one adult or child. |
| Choose the travel dates |
A custom quotation is being booked without dates. Enter the departure and return dates. |
| Customer not found |
The customer was deleted or merged into another record. Choose the customer again. |
| This trip is not open for sale |
The trip is a draft, cancelled or completed. Publish the trip, or choose another one. |
| Only … seats are left on this trip |
You are booking more travellers than the seats left. Book fewer travellers, or add seats to the trip. |
| Not enough seats left on this trip |
The trip has fewer free seats than the booking needs. Book fewer travellers, or add seats to the trip. |
| Option not found |
The quotation option was removed. Refresh the quotation and choose an option again. |
| This quotation is already a booking |
The quotation was booked before. Open the existing booking. |
| This quotation is already being booked |
The same quotation is being booked from another click or tab. Wait a moment, then refresh. |
Discounts
| Message |
What to do |
| You cannot give discounts |
Your role does not include discounts. Remove the discount, or ask a manager. |
| Your discount limit is …% |
The discount is more than your role allows, as a share of the booking. Give a smaller discount, or ask the owner to raise your limit in Team and roles. |
Payments and payment links on a booking
| Message |
What to do |
| This is more than the balance |
The payment is more than the customer still owes. Enter the balance or less. |
| The amount must be above zero and not more than the balance |
The payment link amount is 0 or more than the balance. Enter an amount up to the balance. |
| Link not found |
The payment link is no longer open or belongs to another agency. Refresh the list of links. |
Cancelling and restoring
| Message |
What to do |
| Not enough seats are left to restore this booking |
The seats were sold after the booking was cancelled. Add seats to the trip first, then restore. |
| The trip is no longer running, so this booking cannot be restored |
The trip is cancelled or completed. Make a new booking on another trip. |
Travellers and rooms
| Message |
What to do |
| This booking has … travellers |
You chose more travellers than the booking has. Untick some travellers, or change the number of travellers on the booking. |
| This traveller is on a booking. Remove them from the booking first. |
A traveller on a booking cannot be deleted. Remove them from the booking, then delete them. |
| No free room fits this party. Contract more rooms first. |
Give rooms again found no free room for this group. Contract more rooms for the trip. |
| That booking is not on this trip |
You are placing a booking of another trip in this trip's room. Choose a booking of this trip. |
Messages, documents and reminders
| Message |
What to do |
| This customer has no email |
Add an email on the customer, or send by another channel. |
| This customer has no phone number |
Add a mobile number on the customer, or send by email. |
| Document not found |
The confirmation, voucher or uploaded document no longer exists. Refresh the page. |
| Cancelled (in the reminder results) |
The booking is cancelled, so it was skipped. Nothing to do. |
| Nothing owed (in the reminder results) |
The booking has no balance, so it was skipped. Nothing to do. |
| No phone number or email (in the reminder results) |
The customer has no contact, so nothing was sent. Add a mobile number or an email on the customer. |
Trips and seats
| Message |
What to do |
| … seats are already sold. Capacity cannot go below that. |
You lowered the seats below the seats sold. Keep at least the number sold. |
| Only … seats can be held |
You are holding more seats than are unsold. Hold fewer seats. |
| Seats cannot be held on a cancelled or completed trip |
Seats are only held on a running trip. Nothing to do on this trip. |
| The minimum is above the number of seats |
The minimum to run the trip is more than its seats. Lower the minimum, or add seats. |
| This trip has bookings, so its branch and currency stay as they are |
Bookings keep the trip's branch and currency. Keep them, or create a new trip. |
| Cancel or move the bookings on this trip first |
The trip still has active bookings. Cancel or move them, then cancel the trip. |
| This trip has bookings. Cancel it instead. |
A trip with bookings cannot be deleted. Cancel the trip instead. |
Quotations and customers
| Message |
What to do |
| This quotation was accepted and is now a booking |
The quotation cannot be edited any more. Change the booking instead. |
| This quotation became a booking and cannot be removed |
Keep the quotation. Cancel the booking if needed. |
| This customer has bookings or quotations and cannot be removed |
Keep the customer, or merge the duplicate record into another one. |
In the customer app
| Message |
What to do |
| Booking not found |
The booking does not belong to the signed-in customer. Open it from My trips. |
| This booking is cancelled |
The customer cannot pay, report a transfer or use points on a cancelled booking. They should contact the agency. |
| Add a photo or PDF of the transfer receipt |
This transfer method needs proof. Tap Add the receipt (required) and choose the file. |
Filters
| Message |
What to do |
| Use dates like 2026-10-18 |
A date filter is not a valid date. Choose the dates again. |