These messages appear on the leads, quotations and customers screens, in the loyalty settings and in the team
screens that protect the agency's owners. A "…" stands for a name, a number or an amount that the message fills in.
Leads and quotations
| Message |
What to do |
| Lead not found |
The lead was deleted. Refresh the leads board. |
| Unknown stage |
The stage was removed from Settings → Lists. Refresh the page and pick an existing stage. |
| Choose why this lead was lost |
A lost lead needs a reason. Pick one; you can add reasons in Settings → Lists. |
| Choose an owner or a stage |
In a bulk change of leads, choose a new owner or a new stage first. |
| This lead is already being converted |
The lead is being turned into a customer, for example after a double click or in another tab. Wait a moment and refresh. |
| Add at least one option |
A quotation needs at least one option. Add an option with its hotel and price. |
| Quote not found |
The quotation was deleted. Refresh the page. |
| The deposit is more than the total |
The deposit you typed while booking a quotation option is more than the booking total. Lower it. |
Customers, import and passports
| Message |
What to do |
| Enter a name |
A customer needs a name. Type the full name. |
| Choose an Excel or CSV file |
The import file is another type. Save your list as Excel or CSV and choose it again. |
| No name, row skipped |
A row of the import file has no name, so it was not imported. Add the name in the file and import again. |
| Paste both lines from the bottom of the passport page |
The passport text needs both long lines printed at the bottom of the photo page. Paste both full lines exactly as printed. |
Points, credit and the customer account
| Message |
What to do |
| Not enough points: the balance is … |
You are using or removing more points than the customer has. Lower the number of points. |
| Not enough credit: the balance is … |
You are using more credit than the customer has. Use a smaller amount. |
| Points per 1 … must be from 0 to 10,000 |
The points earned for each unit of money are out of range. Enter 0 to 10,000. |
| Points per unit must be from 0 to 10,000 |
The same rule for the points per unit. Enter 0 to 10,000. |
| The value of a point must be from 0 to 1,000 |
Enter a point value from 0 to 1,000. |
| The minimum to redeem must be a whole number of points |
Enter the minimum to redeem as a whole number. |
| Points expiry must be 0 to 120 months |
Enter 0 to 120 months; 0 means points never expire. |
| Credit expiry must be 0 to 120 months |
Enter 0 to 120 months. |
| Use 0 to 720 hours |
The time an unpaid booking from the customer account is held is out of range. Enter 0 to 720 hours. |
| Use a deposit from 0 to 100 % |
The usual deposit is out of range or not a whole number. Enter a whole percent from 0 to 100. |
| Each quick reply needs a title and a text (up to 40 replies) |
Every inbox quick reply needs both a title and a text of up to 2000 characters, and you can keep up to 40. Fill both fields or remove extra replies. |
| Message |
What to do |
| Offer not found |
The offer no longer exists. Refresh and choose another offer. |
| This promo code is not valid |
The code is unknown, its offer is switched off, or the offer has no code. Check the spelling. |
| This offer is not running now |
Today is before the offer's start date or after its last day. Book without it. |
| This offer has been fully used |
The offer reached its maximum number of uses. Book without it. |
| This offer is not available for your account |
The customer is not in the group the offer is for. Book without it. |
| This offer needs at least … travellers |
The booking has fewer travellers than the offer asks for. Add travellers, or book without it. |
Owners and roles
| Message |
What to do |
| The agency needs at least one active owner |
You tried to disable or change the last active owner. Make someone else an owner first. |
| The owner role always has every permission |
The Owner role cannot be limited. Create another role for limited access. |
| The owner role cannot be removed |
The Owner role always stays. Keep it. |
| Only an owner can add another owner |
Only an owner can invite someone with the Owner role. Ask an owner, or pick another role. |
| Only an owner can invite another owner |
Only an owner can resend an invitation to an owner. Ask an owner. |
| Only an owner can cancel an owner invitation |
Only an owner can remove a pending owner invitation. Ask an owner. |
| Only an owner can change an owner |
Only an owner can edit an owner or give someone the Owner role. Ask an owner. |
| Only an owner can change this for an owner |
Only an owner can change an owner's two-step sign-in or sign an owner out. Ask an owner. |
| Only an owner can do this for an owner |
Only an owner can send a password reset link to an owner. Ask an owner. |
| Two-step sign-in is required for your account, so it cannot be turned off. To move it to a new phone, ask an owner to reset it. |
A rule of your agency requires it for you. Keep it on; for a new phone, ask an owner to reset it in Team and roles. |
| You do not have permission to do this |
Exporting profit, supplier payables or the accounting journal needs its own permission. Ask the owner for it. |
Exchange-rate files
| Message |
What to do |
| … line(s) could not be read. Nothing was imported. |
Some lines of the rates file are not valid, so nothing was imported. Fix the lines listed and import again. |
| Import up to 5000 rates at a time |
The rates file has more than 5000 lines. Split it into smaller files. |