Trip statuses and state chips

Every trip status and live state chip, what each means, what moves a trip to it and what you can still do.

ReferenceUpdated 2026-10-21

A trip has a status that you set (draft, published …) and a live state chip that the system works out from the seats and the minimum.

Trip status

Status	Meaning	How a trip gets it	Can you sell it?
Draft	Being prepared, not on sale.	Save draft, or Back to draft (only without bookings).	No
Published	On sale. The list filter calls it On sale.	Publish, or Reopen sales. Needs a price.	Yes, while seats are left and it has not left
Closed for sale	No new bookings; existing bookings stay.	Close sales.	No
Completed	The trip is over.	Mark completed, or by itself once the return date of a published trip has passed.	No
Cancelled	The trip will not run.	Cancel trip, only without confirmed bookings.	No

Chip	Meaning
Confirmed	On sale and at or above the minimum to run.
Below minimum	Fewer counted travellers than the minimum.
Full	Every seat is sold. New sales close by themselves.
Draft	Not on sale.
Closed	Closed for sale.
Completed	The status is completed, or the return date has passed.
Cancelled	The trip is cancelled.

Seat	Meaning
Booked	Taken by a traveller on a confirmed booking.
On hold	Kept aside with Hold seats until the hold time ends.
Free	Can be sold.

Cell	Meaning
Missing	The traveller has not given this document yet.
Received	The document is in.
Sent to the customer	The agency sent it to the customer (for example a ticket or a visa).
Ready to fly	The traveller has every document the trip needs.

Publish, close, reopen or unpublish a tripPut a trip on sale, stop new sales, open them again, take a trip back to draft or mark it completed.
Seats, holds and the minimum group sizeHow seats sold, held and left are counted, when a traveller counts toward the minimum, and what Full and Below minimum mean.
Cancel or delete a tripCancel a trip that will not run, keeping it in your records, or delete a trip that never had a booking.
Error messages: trips, hotels, documents and tasksEvery message you may see while you build trips, contract hotel rooms, move guests, upload documents or manage tasks, and the fix.