These messages appear on the trip, hotel, documents and tasks screens, and a few on the customer's own pages. A "…"
stands for a name, a number or a room that the message fills in.
Trips
| Message |
What to do |
| Set a price before publishing |
A trip needs a price before customers can book it. Set the price or the price options, then publish. |
| The return date is before the departure date |
Correct the trip dates so the return comes after the departure. |
| Choose a currency from the list |
The trip or branch currency is not in the list. Pick a currency; add it first in Settings → Currencies if it is missing. |
| Unknown currency |
The same rule, shown under the currency field. Pick a currency from the list. |
| Trip not found |
The trip was removed, or a customer tried to book a trip that is no longer open (unpublished, hidden, closed for booking or already left). Pick another trip. |
| This trip is full |
No seats are left. The customer chooses another trip or asks you in the chat. |
| This offer is for another trip |
The promo code belongs to a different trip. Use it on its own trip. |
| Your … plan allows … of file storage. Upgrade the plan in Settings → Plan and billing to continue. |
The upload would pass your plan's storage, or a new trip would pass the plan's new trips a month. Upgrade the plan, or delete files you no longer need. |
Hotels and room contracts
| Message |
What to do |
| Hotel not found |
The hotel was removed. Refresh Hotels and rooms. |
| Add a room type in Settings, Lists first |
You have no room types yet. Add room types in Settings → Lists, then add the hotel. |
| Contract not found |
The room contract was removed. Refresh the hotel. |
| Check-out must be after check-in |
The contract's check-out is on or before its check-in. Correct the dates. |
| No free rooms match. Try other floors or fewer rooms. |
Not enough free rooms match your choice. Pick other floors or room types, or fewer rooms. |
| Some of those rooms are already taken on these nights |
Another contract uses some of the rooms on those nights. Pick other rooms. |
| Some rooms are already taken on these nights |
The new contract dates overlap nights that other contracts use. Pick other dates or rooms. |
| Some of those rooms were just contracted to another trip. Check the rooms again. |
A colleague contracted the same rooms at the same moment. Review the rooms and try again. |
| Some of those rooms are out of service |
Out-of-service rooms cannot go on a contract. Pick rooms in service. |
| … rooms have guests. Move them first. |
You are releasing or deleting a contract whose rooms have guests. Move the guests out first. |
| Move the guests out of those rooms first |
You are removing rooms with guests from a contract. Move the guests first. |
Rooms and guests
| Message |
What to do |
| Room not found |
The room was removed. Refresh the hotel. |
| Room … sleeps …. Pick a bigger room. |
More guests than the room sleeps. Pick a bigger room. |
| Room … is too small for the guests of room … |
In a swap, the other party does not fit in this room. Pick another room. |
| This room has more guests than a … sleeps. Move them first. |
You changed a room to a smaller type while guests are in it. Move some guests first. |
| Room … has more guests than that room type sleeps. Move them first. |
The same rule, when you change the type of several rooms at once. Move the guests first. |
| Guests are in this room. Move them before closing it. |
You marked a room with guests out of service. Move the guests first. |
| Guests are in room …. Move them before closing. |
The same rule, when you close several rooms at once. Move the guests first. |
| That room is out of service |
You tried to move guests into an out-of-service room. Pick another room. |
| This room is out of service |
A booking cannot go into an out-of-service room. Put the room back in service, or pick another. |
| This room has guests |
A room with guests cannot be held. Pick an empty room. |
| This room is on a contract. Mark it out of service instead. |
A room used in a contract cannot be deleted. Mark it out of service instead. |
| You can only move guests within the same stay |
Guests move only inside the same contract and nights. Move them to a room of the same stay. |
Documents and files
| Message |
What to do |
| Choose the document type |
Choose the type before you upload, for example passport or visa. |
| Choose a document type |
The customer's upload has an unknown type. They try again from the document row. |
| Choose the documents to mark as sent |
Tick at least one document, then mark them as sent. |
| Use a date like 2026-10-14 |
The expiry date is not a valid date. Pick it from the calendar. |
| File not found |
The file was deleted. Refresh the page. |
| The agency sends the … itself |
A customer tried to upload a document you issue, such as a ticket or voucher. They upload only passport, visa, photo or ID. |
| The agency sends the … itself. Send a passport or another document it asks for. |
The same rule, on the customer trip page. |
File storage
| Message |
What to do |
| File storage could not save the file (…). Check the storage connection. |
Your file storage refused the file (the same message exists for reading and deleting a file). Check Settings → Connections → File storage: address, region, keys and permissions. Then try again. |
| The S3 storage is missing its bucket or keys. Check Settings → Connections. |
The storage connection is incomplete. Complete it in Settings → Connections. |
| The storage this file was saved in is no longer known |
The file was kept in a storage connection that was removed. Add that storage again, or upload the file again. |
| Invalid file key |
The file's address is not valid. Upload the file again. |
Tasks, checklists and suppliers
| Message |
What to do |
| Task not found |
The task was removed. Refresh Tasks. |
| Template not found |
The checklist task (or message template) was removed. Refresh the page. |
| Choose what to change |
In a bulk change, choose a field to change first. |
| You can only tick tasks |
Your role can mark tasks done or not done, but not change them. Ask for permission to manage tasks. |
| Supplier not found |
The supplier was deleted. Refresh the page. |
| Choose a country |
The supplier's Registered in country is not valid. Pick a country from the list. |