Publish, close, reopen or unpublish a trip

A trip's status decides whether it can be sold. A draft is not on sale; a published trip is; a trip closed for sale keeps its bookings but takes no new ones.

The system allows only the moves the trip page offers. A draft can only be published or cancelled. Completed and cancelled are final: the status cannot change again. Only a trip without bookings goes back to draft.

Before you start

• You need permission to manage trips.
• To publish, the trip needs a price above zero: the base price or a price option.

Publish a draft

1. Open the trip and press Publish in the header (or More actions ⋮ → Publish).
2. Confirm Publish this trip? (It goes on sale straight away.)
3. The message Trip is now published appears. The trip shows in New booking and, as it gets close, on Departures.

Stop or restart sales

1. Press More actions (⋮) → Close sales and confirm Close sales? No new bookings can be made; existing bookings stay.
2. To sell again, press More actions → Reopen sales and confirm. The trip is published again.

A full trip stops selling by itself; you do not need to close it.

Take a trip off sale completely

1. Press More actions → Back to draft and confirm Move back to draft?.
2. This choice shows only while the trip has no bookings at all.

Mark a trip completed

1. Press More actions → Mark completed and confirm Mark as completed?. The trip moves to the past trips.
2. You rarely need this: a published trip is marked completed by itself once its return date has passed.

After you change the status

• The status chip changes and the History tab records the new status.
• Published and closed trips appear on the Departures board as their date gets close.
• Customers see a trip in their account only if it is published and open for online booking. See Let customers book a trip online.

If something goes wrong

• Set a price before publishing: give the base price or a price option a value above zero, then publish.
• Back to draft is missing, or you see This trip has bookings, so it cannot go back to draft: the trip has bookings. Close sales instead.
• A trip that is … cannot become …: that move is not allowed, for example a completed or cancelled trip cannot be published again. Refresh the page: a colleague may have changed the status. To run the trip again, use Duplicate to a new date.