Cancel or delete a trip
Cancel a trip that will not run, keeping it in your records, or delete a trip that never had a booking.
Cancel a trip when it will not run, for example because it did not reach the minimum. Delete a trip only when it was created by mistake and has no bookings.
Before you start
- You need permission to manage trips.
- To cancel: the trip must have no confirmed bookings. Cancel each booking first, or move the customers to another trip.
- To delete: the trip must have no bookings at all, not even cancelled ones.
Cancel a trip
- Open the trip and press More actions (⋮) → Cancel trip.
- Read Cancel this trip? (Bookings on it must be cancelled or moved first.) and confirm.
- The status becomes Cancelled. The trip stays in the list under Cancelled, with its history.
Delete a trip
- Open the trip and press More actions → Delete trip. The choice shows only when the trip has no bookings.
- Read Delete this trip? (Only trips without bookings can be deleted. This cannot be undone.) and confirm.
- The message Trip deleted appears and you return to the list.
Warning
Deleting a trip removes it permanently. Prefer Cancel trip or Back to draft when you might need the trip again.
If something goes wrong
- Cancel or move the bookings on this trip first: the trip still has confirmed bookings. Cancel them from each booking, then cancel the trip.
- This trip has bookings. Cancel it instead.: a trip with bookings cannot be deleted.
Related articles
- Publish, close, reopen or unpublish a tripPut a trip on sale, stop new sales, open them again, take a trip back to draft or mark it completed.
- Seats, holds and the minimum group sizeHow seats sold, held and left are counted, when a traveller counts toward the minimum, and what Full and Below minimum mean.
- Create a bookingBook a customer on a published trip in three steps, take the deposit and send the confirmation, in about a minute.