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Pay your subscription invoice

Open the link in the invoice email, check the invoice and pay it by card. No sign-in is needed, and a paused account opens again at once.

How toUpdated

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Pay the platform's invoice for your plan when it arrives by email, or when Plan and billing shows it under Invoices to pay. The payment page works without signing in, so whoever handles payments can open the link.

Before you start

  • The invoice email (subject Invoice … from …) with its payment link. You can also open the same page from Settings → Plan and billing → Pay now, if your role includes Manage the plan and pay invoices.
  • A card the platform's payment gateway accepts. The page shows the card brands.

Steps

  1. Open the link in the invoice email. The page Subscription invoice opens in the account owner's language; switch with ع / EN at the top.
  2. Check the invoice: the number, Amount due, Billed to (your agency), Description, Period, Due date, the tax and the Total.
  3. To keep a copy, press Print or save as PDF. The invoice opens in a new tab with a Print or save as PDF button.
  4. Press Pay … (the button shows the amount). You go to the gateway's secure page.
  5. Enter the card details on the gateway's page and confirm. Your bank may ask you to approve the payment.
  6. You come back to the invoice page by yourself. Wait while it says Confirming your payment with the bank….

After you pay

  • The page says Payment received. Thank you! and A receipt is on its way by email. You can print this invoice any time., with Invoice, Amount, Paid on and Reference. Press Open my account to go to the app.
  • The invoice becomes Paid on Plan and billing, and Paid until moves forward by one period.
  • A receipt (Payment received for …) is emailed to the billing email.
  • If the account was overdue or paused because of this invoice, it is active again straight away. While the account is still paused, the page says Your account opens again in a moment. Sign in as usual.

Tip

If the page shows How to pay instead of a card button, the platform takes bank transfers. Follow the instructions and write the invoice number in the transfer reference; the invoice is marked paid when the money arrives.

Warning

If the page says The bank is still confirming…, do not pay again. Press Check again after a minute, or come back to the link later: the payment is recorded as soon as the bank confirms it.

If something goes wrong

  • The payment did not go through: no money was taken. Press Try again with the same card or another one.
  • You cancelled the payment: you left the gateway's page. Nothing was charged. Press Try again when ready.
  • This invoice is already paid: someone already paid it. Nothing more to pay.
  • This invoice is no longer payable, or the page shows This invoice was cancelled: the platform cancelled the invoice (for example, a new one replaced it after a plan change). Pay the invoice shown under Invoices to pay.
  • Invoice not found: the link is incomplete or wrong. Copy the whole link from the email, or use Pay now on Plan and billing.
  • Too many tries in a short time. Wait a little, then try again.: the page allows 20 payment attempts in 10 minutes. Wait, then try again.

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