Chat with your travel agency

Ask the agency anything here: about a booking, a payment, a visa or a new trip.

Steps

1. Tap Chat at the bottom. A number on the tab shows unread messages.
2. Write in Write a message and tap Send. On a computer, Enter sends and Shift Enter starts a new line.
3. To send a photo or a PDF (a passport, a receipt), tap the camera button (Send a photo or file) and pick the file.

What you see

• The agency's name and logo, and We usually reply within working hours.
• The messages by day: yours on one side, the agency's with the first name of the person who replied, and short notes from the agency's system (for example when you booked online).
• Under your last message: one tick Sent, or two ticks Seen once the agency has read it.
• Photos show in the chat; other files show as links.

The chat checks for new messages every few seconds while it is open. When you are away from your account, the agency's reply also reaches you by WhatsApp or email.

With no messages yet: Ask us anything.

If something goes wrong

• Write a message: the message is empty and no file is attached.
• The message is too long: keep it under 4,000 characters, or send it in parts.
• That file is too large. Send one under 15 MB.: send a smaller photo or PDF.