For travellers
Your trips, payments, documents and chat with your travel agency.
Screens
- Your account homeWhat you see when you open your account: your next trip with a countdown, what is left to pay, messages, points and offers.
- My trips and trip historyYour upcoming bookings, your past and cancelled trips, and the booking requests the agency still has to confirm.
- A booking in your accountEverything about one booking: flights, day-by-day plan, hotel and room, travellers and documents, payments, invoices and the ways to pay.
- Points and creditHow many loyalty points and how much credit you have, what they are worth, how you earn and use them, and every movement.
- Trips you can bookThe trips the agency has opened for online booking, with seats left, nights, the starting price and whether you book at once or on request.
- Offers for youThe offers the agency chose for you, with their discount and end date. Book a trip with an offer or copy its code.
- Your profile and settingsYour name and contact details, company details for invoices, offer messages, language, dark mode, signed-in devices and signing out.
- Your trip pageThe private page for your booking: countdown, flights, day-by-day plan, hotel and room, travellers and documents, payments and how to reach the agency.
- The secure payment pageThe page a payment link opens: what you are paying, the button that takes you to your bank, the payment states and your receipt.
How to
- Sign in to your account with a codeSign in with your mobile number or email and a short code we send you. No password is needed.
- Pay your balance online by cardPay the full balance, the amount the agency asked for, or part of it by card, on a secure payment page, and get your receipt.
- Pay by bank transfer and send the detailsPay by bank transfer to the agency's account, then send the amount, reference, date and receipt so the agency can confirm it.
- Pay with your points or creditUse your loyalty points or the credit you have with the agency to pay part or all of a booking, straight from your account.
- Book a trip online, with a promo codeChoose the travellers and the room, add a promo code or an offer, see the price, then book at once or send a request.
- Chat with your travel agencySend the agency a message, a photo or a PDF from your account, and see when they read it. Replies also reach you by WhatsApp when you are away.
- Add your family and their passportsSave the people you travel with once, with their passport details, and send a passport copy so booking is quicker next time.
- Change the languageSwitch your trip page, payment page or account between Arabic and English, and choose the language of the agency's messages to you.
- Open your trip from the linkOpen the trip link the agency sent you, get a one-time code by WhatsApp, text message or email, and see your trip.
- Send your passport and documentsSend a photo or PDF of a passport or another document the agency needs, straight from your trip page or booking.
- Download your tickets, vouchers and invoicesOpen or download the tickets, hotel vouchers and visas the agency sent you, and your tax invoices and credit notes.
- Choose an option in your quotationOpen the quotation the agency sent you, compare the options, choose the one you want or decline, and ask questions.
Understand
Questions and problems
- Your account: common questionsAnswers about signing in, changing your mobile, family members, points, language, online bookings and cancelled bookings.
- Paying online: common questionsAnswers about card safety, paying part of the balance, receipts, expired payment links, bank transfers and paying twice.
- I did not get my code or cannot sign inThe sign-in or trip code does not arrive, is refused, or the account is closed. Check these causes in order.
- My online payment did not go throughThe card was declined, the page keeps confirming, the link expired or the amount is refused. What each case means and what to do.
Your next season deserves a better system
Set up your agency in an afternoon. Your team will thank you by the weekend.