Open your trip from the link

For your privacy, the agency may ask for a short code before it shows your trip.

Steps

1. Tap the link the agency sent you.
2. The page says "Hello Ahmed. For your privacy we send a 4-digit code before showing your trip. Where should we send it?"
3. Choose WhatsApp, Text message or Email. Each shows the end of your number or email.
4. Tap Send me the code.
5. Type the code from the message ("Enter the 4-digit code we sent by WhatsApp to …"). It opens by itself when complete, or tap Open my trip.
6. If it does not come, wait 30 seconds and tap Send again, or Use another way.

After you open it

• Your trip page opens. See Your trip page.
• This page is private to you. After the code, this phone stays signed in to your trip for 30 days.
• If the agency has customer accounts, you are signed in to your account too.

If something goes wrong

• The code is not right: check the newest message. It shows how many tries are left (One try left.).
• Too many tries. Ask for a new code., or Ask for a new code to try again.: tap Send again.
• The code has expired. Ask for a new one.: codes last 10 minutes. Ask for a new one.
• No contact for this channel: the agency has no number or email for that choice. Choose another.
• We have no phone or email for you. Please contact the agency.
• This link has expired (Ask the agency to send you a new one.).
• We could not open your trip: check your connection and tap Try again.