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I did not get my code or cannot sign in

The sign-in or trip code does not arrive, is refused, or the account is closed. Check these causes in order.

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Why it happens

Codes go only to the mobile or email the agency has for you, last 10 minutes, and stop working after 5 wrong tries.

What to do

  1. Wait a moment, then tap Send again. You can ask again after 30 seconds. Check WhatsApp, your text messages and your email's spam folder.
  2. Try another way. Tap Change number (account) or Use another way (trip page) and choose WhatsApp, text message or email.
  3. Check the number. Use the full number with the right Country code, the one you gave the agency. Leading zeros are dropped for you.
  4. Use the newest code. If you asked several times, only the last code works.
  5. Read the message on the screen:
    • The code is not right with "2 tries left.": type the code again carefully.
    • Too many tries. Ask for a new code.: tap Send again.
    • The code has expired. Ask for a new one.: codes last 10 minutes.
    • Too many codes for this number. Try again in 15 minutes.: wait 15 minutes.
    • Enter your mobile number or email: the number is too short, or the email is not complete.
    • No contact for this channel: the agency has no number or email for that choice.
    • The agency has closed customer accounts for now, or Customer accounts are closed for now: contact the agency directly.
    • This page was not found: check the address the agency sent you.
    • Please sign in: your session ended. Sign in again with a code.
  6. Still nothing? Call or message the agency. They can check your number and send you a new link.

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