My online payment did not go through

Why it happens

Your bank decides whether a card payment goes through. The page waits for the bank's answer before it shows the receipt.

What to do

1. The payment did not go through: no money was taken. Tap Try again, with the same card or another one. If it keeps failing, call your bank: many cards block online or foreign payments by default.
2. You cancelled the payment: nothing was charged. Pay whenever you are ready.
3. The bank is still confirming…: do not pay again. The page checks by itself; then tap Check again after a minute, or come back to the page later.
4. This link was just paid. Refresh the page.: the payment went through. Refresh to see the receipt.
5. This payment link has expired or This payment link was cancelled: tap Go to my trip and pay from your trip page, or ask the agency for a new link.
6. Enter an amount up to the balance: the amount is zero or more than you owe.
7. This booking is cancelled: a cancelled booking cannot be paid. Contact the agency.
8. Missing checkout session: start the payment again from your trip page.
9. Money left your account but the booking still shows a balance? Wait a few minutes and refresh. If it still shows, send the agency the receipt or bank message in the chat.