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Glossary (English and Arabic)

Every term the system uses, in English and Arabic as on the screen, with a one-line meaning, grouped by area.

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The words below are the ones the screens use, in both languages. When you talk to a colleague who works in the other language, or read a message in the other language, use this list to match the terms.

The agency and the team

English العربية Meaning
Agency الوكالة Your travel agency's account in the system.
Branch الفرع One office of the agency, in one country, with its own currency and invoice details.
Main branch الفرع الرئيسي The default branch, used when nothing else decides.
All branches كل الفروع The branch button's choice that shows every branch you may see.
Role الدور A set of permissions given to a person: owner, manager, sales, operations, finance, viewer.
Permission الصلاحية One thing a role allows, such as "Record payments".
Discount limit حد الخصم The highest discount a role can give, as a percentage of the booking.
Owner المالك The agency owner, who has every permission. On a lead, Owner / المسؤول is the team member in charge.
Dashboard لوحة التحكم The home screen with today's alerts and this month's numbers.
Owner's phone هاتف المالك A short morning summary made for the owner's phone.
Needs attention يحتاج انتباهك Alerts on the dashboard and in the activity panel.
Activity النشاط What the team did recently, in the bell panel.
Lists القوائم The agency's own editable lists: lead stages, sources, room types and more.
Numbering الترقيم How booking, quotation, invoice and receipt numbers are built.
Message templates قوالب الرسائل The wording of WhatsApp, email and SMS messages to customers.
Connections الاتصالات WhatsApp, email, SMS, online payments and file storage linked to the agency.
Click to chat انقر للمحادثة A WhatsApp way of sending: the message opens ready in WhatsApp and you press send.
Audit log سجل التدقيق The record of who did what and when.
Support access دخول الدعم الفني The owner's permission for the system's support staff to enter for a set time.
Support mode وضع الدعم Support staff working inside the agency with that permission; every visit is recorded.
Plan, trial الخطة، الفترة التجريبية The agency's subscription, and the free period before it.
Plan limits حدود الخطة The most users, trips, bookings, messages and storage your plan allows.

Sales

English العربية Meaning
Lead العميل المحتمل An enquiry before it becomes a booking.
Stage المرحلة A column of the leads board, such as New or Contacted.
Source المصدر Where a lead or customer came from: Instagram, WhatsApp, a walk-in.
Likely value القيمة المتوقعة The booking value you expect from a lead.
Pipeline مسار المبيعات All open leads together; "In the pipeline" is their total value.
First reply أول رد The time from a lead's creation to the first call, message, note, stage move or quotation.
Lost reason سبب الخسارة Why a lead did not book, chosen when you mark it lost.
Quotation عرض السعر A price offer with options sent to a customer.
Option الخيار One priced choice (A to F) inside a quotation.
Price per person السعر للشخص The selling price of an option for one traveller.
Customer view صفحة العميل The quotation page the customer opens from the link.
Offer العرض A promotion shown in the customer account, with or without a discount.
Promo code رمز الخصم A code typed when booking to get an offer's discount.
Quick replies ردود سريعة Saved answers you insert in an inbox chat.

Trips, bookings and hotels

English العربية Meaning
Trip الرحلة A departure the agency sells, with dates and seats.
Group trip, package, service رحلة جماعية، باقة، خدمة The kinds of trip: a group departure, a package, or a single service.
Seats, capacity المقاعد How many travellers a trip can take.
Minimum to run الحد الأدنى للتنفيذ How many travellers a trip needs to go ahead.
Below minimum دون الحد الأدنى A trip with fewer counted travellers than its minimum.
Hold seats حجز مقاعد مؤقتاً Seats kept aside for some hours without a booking; they are released by themselves.
Variant (price) الخيار A named price per person for a traveller type, and sometimes a room type.
From price ابتداءً من The lowest price of a trip, shown on its card.
Itinerary, day by day البرنامج، البرنامج اليومي The trip's plan for each day, shown to customers.
Checklist قائمة المهام A trip's tasks before departure, made from templates.
Booking الحجز A customer's reservation on a trip, package or service.
Adults, children, infants البالغون، الأطفال، الرضّع The traveller types, priced separately.
Confirmation التأكيد The booking confirmation sent to the customer.
Voucher قسيمة السفر The travel voucher given to the traveller.
Hotel contract (allotment) العقد Rooms you contracted at a hotel for a trip's nights.
Release date تاريخ التحرير The day unsold contracted rooms go back to the hotel.
Rooming list قائمة توزيع الغرف Who sleeps in which room, sent to the hotel.
Meals الوجبات The meal plan: room only, breakfast, half board, full board, all inclusive.
Out of service خارج الخدمة A room that cannot be sold.
Departures المغادرات The board of trips leaving soon.
Passenger manifest قائمة الركاب The list of travellers with passport details, for the airline.
Readiness الجاهزية How ready a trip is: documents collected and checklist done.

Customers and travellers

English العربية Meaning
Customer العميل The person or company who books and pays.
Company customer عميل شركة A customer that is a company, with VAT and registration details.
Segment الفئة Your own grouping of customers, such as VIP or corporate.
Came from المصدر The source a customer came from.
Merge دمج Moving a duplicate customer's records into the one you keep, then deleting the duplicate.
Traveller المسافر A person who travels, with a passport profile reused on every booking.
Passport الجواز The traveller's passport details.
MRZ (passport lines) سطرا الجواز المقروءان آلياً The two lines at the bottom of the passport photo page; pasting them fills the passport details.
Ready to fly جاهز للسفر A traveller who has every required document.
Customer account حساب العميل The customer's own app with their trips, payments, points, offers and chat.
Customer trip page صفحة رحلة العميل The private link where the customer sees one booking and pays.
Inbox صندوق الرسائل Chats with customers from their customer account.
Points النقاط Loyalty points customers earn and can use to pay.
Credit الرصيد Money kept for a customer, for example a refund kept as credit, used on later bookings.

Money

English العربية Meaning
Payment الدفعة Money received from a customer.
Record payment تسجيل دفعة Adding a payment received by hand.
Deposit العربون The part of the total paid to confirm a booking.
Balance المتبقي What is still to pay: total minus paid.
Balance due date تاريخ استحقاق المتبقي When the balance must be paid; after it, the booking is overdue.
Fully paid مدفوع بالكامل Nothing is owed.
Overdue متأخر Past its due date with money still owed.
Outstanding المستحقة Money customers still owe.
Payment link رابط الدفع A link for the customer to pay one amount online, until it expires.
Payment method طريقة الدفع Cash, card, bank transfer, payment link, customer credit, points.
Payment claim طلب تأكيد دفعة A transfer the customer reported, waiting for your approval.
Receipt الإيصال The proof of a payment.
Refund استرداد Money returned to the customer.
Gateway البوابة The online payment provider.
Reconciliation المطابقة Comparing what the gateway confirmed with what is recorded.
Exchange rates أسعار الصرف Dated rates from other currencies to your main currency.
Base currency العملة الأساسية The currency the agency counts in.
Supplier المورد An airline, hotel, ground agent or anyone you pay for a trip.
Supplier cost تكلفة مورد An amount you owe a supplier.
Margin, profit الهامش، الربح Sales minus costs; the margin is the profit as a percentage of sales.
Break-even نقطة التعادل The number of travellers at which sales cover the costs.

Invoices and tax

English العربية Meaning
Tax invoice فاتورة ضريبية The invoice of a booking, with a number that never changes.
Simplified invoice فاتورة مبسطة An invoice for an individual customer.
Credit note, debit note إشعار دائن، إشعار مدين A correction that lowers or raises an issued invoice.
VAT, VAT number ضريبة القيمة المضافة، الرقم الضريبي The tax, and the tax registration number.
Tax rule القاعدة الضريبية The rate and category applied to a line.
Prices include tax الأسعار شاملة الضريبة The tax is worked out of the price the customer sees.
E-invoicing الفوترة الإلكترونية ZATCA e-invoicing for branches in Saudi Arabia.
ZATCA هيئة الزكاة والضريبة والجمارك The Saudi authority that receives e-invoices.

Sign-in

English العربية Meaning
Two-step sign-in الدخول بخطوتين Signing in with your password plus a six-digit code from an app on your phone.
Authenticator app تطبيق مصادقة The phone app that shows the six-digit code.
Recovery codes رموز الاسترداد Ten single-use codes to sign in if you lose your phone.
Remembered devices الأجهزة الموثوقة Browsers that skip the code step for 30 days.

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