Hold seats on a trip

Hold seats when a customer needs time to decide or to pay, or when a company group is still collecting names. Held seats cannot be sold to anyone else until the time runs out.

Before you start

• You need permission to manage trips or to create bookings.
• The trip must not be cancelled, completed or already past.
• The hold lengths you can choose come from Settings → Preferences → Hold lengths offered (by default 6 hours, 1 day, 2 days, 3 days and 1 week).

Steps

1. Open the trip and press Hold seats on the Seats card (or More actions ⋮ → Hold seats). If seats are already held, the button reads Change hold.
2. Set Seats to hold with the counter. The hint shows the most you can hold: the seats not sold yet.
3. Choose For how long. The window shows "Released automatically on … at …".
4. Press Hold 4 seats (the button shows your number).

After you hold seats

• The held seats turn amber (On hold) in the cabin, and "Held until …" shows under it.
• The message says until when they are held and that they release themselves if unpaid.
• The seats free themselves when the time runs out. The system checks every minute.
• The History tab records "4 seats held for 48 hours".

Release seats early

• Press Release holds on the Seats card, or open Change hold, set Seats to hold to 0 (Zero seats releases the current hold.) and press Release holds.
• The message Holds released appears.

If something goes wrong

• "Only 3 seats can be held": you asked for more seats than are still unsold.
• "Seats cannot be held on a cancelled or completed trip": the trip is no longer on sale.