These are the chips and short status texts you see on Customers, Travellers, Inbox and Offers.
Customers
| Status |
Where |
Meaning |
| NEW |
Customer list |
Added in the last 7 days. |
| Owes … (a coral dot) |
Customer list |
The customer still owes this amount on confirmed bookings. |
| Company |
Customer page |
A company customer, with tax details for invoices. Otherwise the customer is a person. |
| Upcoming |
Customer page, Trips with us |
A booking whose trip has not left yet. |
| Overdue |
Customer page, Trips with us |
The balance due date has passed and money is still owed. |
| Balance due |
Customer page, Trips with us |
Money is still owed, not yet late. |
| Cancelled |
Customer page, Trips with us |
A cancelled booking. It does not count in the customer's totals. |
Customer account (customer app)
| Status |
Meaning |
| Customer app is off for the agency |
The agency has not turned on customer accounts (Settings → Customer portal and loyalty). |
| Blocked from the app |
You blocked this customer; they cannot sign in. Allow in the app lifts it. |
| In the app … |
The customer has signed in; shows when they were last there. |
| Not signed in yet |
The customer has never signed in to their account. |
Travellers and passports
| Status |
Meaning |
| Ready to fly |
The traveller has every document their next trip needs. |
| Passport on file |
A valid passport is saved. |
| No passport saved |
No passport details yet. |
| Passport expired |
The passport's expiry date has passed. |
| Passport expires too soon / Passport expires soon |
The passport ends less than six months after the return of the traveller's next trip (or from today when there is no trip). |
The passport chip next to a traveller says No passport, Expired, Expires soon or Valid.
Documents uploaded on a traveller's bookings show:
| Status |
Meaning |
| Received |
The document is in the system. |
| Uploaded and sent to the customer |
It was uploaded and marked as sent to the customer. |
| Rejected, needs a new copy |
The copy was not good enough; ask for a new one. |
Messages to customers
Messages on the customer page (Messages) show:
| Status |
Meaning |
| Sent |
Handed to WhatsApp, the email server or the SMS provider. |
| Ready in WhatsApp |
Sent with click to chat: WhatsApp opened with the message ready for the sender to press send. |
| Failed |
The provider refused it. Check the customer's mobile or email and the connection in Settings → Connections. |
Inbox chats
| Status |
Meaning |
| Unread (a number) |
The customer wrote and nobody has opened the chat yet. |
| Open |
A chat in progress. |
| Closed |
Someone closed the chat. It opens again when the customer writes, or with Reopen. |
| Online now / In the app now |
The customer was in their account in the last two minutes. |
| Last seen … / Not seen in the app yet |
When the customer was last in their account, or never. |
| Sent / Seen by the customer |
Under your last reply: delivered to the chat, then read by the customer. |
Offers
| Status |
Meaning |
| Running |
Switched on, within its dates and not used up. Customers can see and use it. |
| Off |
Switched off with Active. |
| Used up |
It reached Uses at most. |
| Not in its dates |
Before its start or after its last day. |
| Code only |
Not shown in the customer account; it works only for people who type its promo code. |
Points and credit history
| Entry |
Meaning |
| Earned |
Points earned on a payment or a completed trip. |
| Used |
Points or credit used to pay a booking. |
| Adjusted |
A change made by staff, with a reason. |
| Expired |
Points or credit that passed their expiry date. |
| Taken back |
Points removed after a refund, or given back when a points payment is refunded. |
| Added |
Credit added by staff. |
| Refund kept as credit |
A refund kept as credit instead of being paid back. |